No. Shubora is free for families and guests. When a guest buys a store gift through our link, the store may pay us a small commission; the price is the same for the guest.
No. Cash gifts go straight from the guest's UPI app to your UPI ID. Shubora never sees or holds the money, and never asks for a UPI PIN.
Guests tell us when they've paid, so the gift book shows it as "to confirm". Check your UPI app for the amount and the note (a code like GH7K3P). If it's there, tap Got it; if not, tap Not received.
Settings → Where cash gifts go: type the new UPI ID and save it. For safety the new ID goes live after 1 hour, unless another owner approves it sooner, and everyone managing the registry is told. Within 30 minutes of first adding it, you can fix a typo straight away.
Yes. Account → New registry, for your next occasion: each one has its own link, gifts and guest list. To remove one, open it → Settings → Delete this registry.
60 days after your last event, so late gifts still arrive. You can keep it open longer (up to 12 months), or close it any time, in Settings → Gifts close.
Account → Delete my account removes your account and your registries (shared ones go to your co-owner). Download your gift book first. To delete one registry only, use its Settings.
UPI returns a failed payment to your bank account by itself, usually within a few working days. Check your UPI app's history. Shubora never touches the money, so we can't refund it, but your bank or UPI app can help.
If your UPI app works with your Indian bank account from abroad, pay as usual. Some UPI apps also support international mobile numbers. Otherwise, ask the family for another way to send your gift.
Store gifts are bought on the store's own website, so delivery, returns and refunds are handled by the store. Tick "This is a gift" when you order, so the price isn't on the packing slip.
Open the registry and tap "Report this registry" at the bottom. We look at every report; if several people report one quickly, its payments pause until we've checked it.
Write to us. We'll reply on the number you give, usually within 2 working days.
For a formal complaint you can also write to our Grievance Officer